Delivery + Returns
• We aim to dispatch all orders within 3 to 5 days (excluding Bank holidays and Weekends).
• Although we will make every reasonable effort to ensure your purchases are delivered within the set timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting our delivery partner. Under these circumstances, delivery charges will not normally be refunded.
• We hope you will be delighted with everything you have bought from us, but if you are unhappy with your products for any reason, you can return them to us in within 14 days of purchase for a refund or exchange. Please return items in the same condition you found them: Please ensure that the dispatch note is returned with the products as proof of purchase.
• Please see the Postage Price chart below. If your area is not included please contact us and we will get a price to you asap.
Delivery (UK Mainland Only)
Due to the weight of batteries the shipping weight of your order is shown in the header. Add item(s) to the shopping cart to work out the total of your order and use the table below.
|Country/Area||Shipping Weight (Kg)||Tracked Only||Insured & Tracked|
|Mainland UK - Delivery||up to 0.5Kg||£4.00||-|
|up to 1Kg||£6.00||-|
|up to 1.5Kg||£8.00||-|
|up to 4.95Kg||-||£9.50|
|up to 6.5Kg||£12.00||£13.50|
|up to 9.8Kg||£12.50||£16.50|
|up to 11.4Kg||£13.00||£21.50|
|up to 16.4Kg||£14.00||£23.50|
|up to 21.3Kg||£17.00||£26.50|
|up to 27.9Kg||£21.50||£30.50|
|up to 100Kg||-||£70.00|
|> 101Kg||-||Contact Us|
We are currently in process of sourcing an alternative delivery option for packages > 27.9Kg. Authorised Lithium battery delivery is a specialist industry it can take time. We currently not able to offer this new service on website but hope to soon. If you do have a requirement currently for > 27.9Kg please first contact us directly using contact form and we can see if we able to get you a one off price.
UK Highlands and Island Delivery
Please contact us directly with your postal address. Some restrictions of shipping batteries does apply in some location so we are unable to give you a price on the website. Contact us here
Collection - FREE
You are very welcome to collect your order to save on delivery costs. Collection is from BH23 4SY. We are not always in at this location so a collection time needs to be arranged. Once an order is placed if you have selected Collecion we will be in contact to arrange a time and date. If you are considering purchasing additional cells or modules on collectiont we ask if you can make us aware this might be the case so we can make sure we have potential stock on site for you.
We are able to accommodate some international delivery. Contact us directly for international delivery costs. Due to various restrictions on shipping of lithium batteries we are unable to include a price on the website. Please use the contact form and send us the QTY of products you require and include the FULL address including the ZIP/Postcode so we can find out the delivery costs. International delivery is also only over land so delivery times are longer. (Air delivery is not an option) Contact us here
If applicable, Second Life EV Batteries are in no way responsible for any duties and taxes applicable at your country border. Final costs are determined by customs authorities at the time of import are responsiblity is all yours for any additional costs if required.
All retunds should be sent via Insured & Tracked to correct value. We recommend you use UPS.com and make sure you select the lithium battery option and display the relevant safety labels.
Faulty Item Returns
In the very unlike situation there is a problem with your purchase we offer you a full 30 days refund policy. If there is a problem with a battery please detail your problem in an email with photo evidence. In event of a faulty product we will cover all return delivery costs. We will conduct our own in-house testing before a full refund can be issued. In situation were we do not detect a fault we can still offer a refund but will deduct the return shipping costs.
Other Returns Reasons
If you have just changed your mind that is not a problem you we can still offer you a refund, but we will deduct the return cost from your final refund amount.