Local COVID Alert Level restrictions are affecting our turn around times on some items. It also has an effect on some Global components we sell.
• We have a 5 to 10 working days dispatch time frame on product at the moment (excluding Bank holidays and Weekends). Some components are being delayed due to covid.
• Although we will make every reasonable effort to ensure your purchases are delivered within the set timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting our delivery partner. Under these circumstances, delivery charges will not normally be refunded.
• We hope you will be delighted with everything you have bought from us, but if you are unhappy with your products for any reason, you can return them to us in within 30 days of purchase for a refund or exchange. Please return items in the same condition you found them: Please ensure that the dispatch note is returned with the products as proof of purchase.
Place item into online shopping cart and enter full delivery address. Pricing is pulled directly from UPS servers based on weight of the product and location.
Some locations we have alternate delivery option better pricing for which will appear if available.
UK HIGHLANDS AND ISLAND DELIVERY
Please contact us directly with your postal address. Some restrictions of shipping batteries does apply in some location so we are unable to give you a price on the website. Contact us here
COLLECTION - FREE
You are very welcome to collect your order to save on delivery costs. Collection is from BH23 3TS by appointment only usually Thursdays. We are not open weekends. Please do not turn up without an arrange appointment. Once an order is placed if you have selected Collection we will be in contact to arrange a time and date. On site personal are dispatch only and do not have technical background / knowledge.
We can only currently delivery BATTERIES to mainland Europe locations due to dangerous goods licensing.
If applicable, Second Life EV Batteries are in no way responsible for any duties and taxes applicable at your country border. Final costs are determined by customs authorities at the time of import are responsibility is all yours for any additional costs if required. When required you will be charged on delivery for duties and taxes. You will be notified of final charges in advance, immediately as they are assessed. Final costs are determined by customs authorities at the time of import.
DUTIES AND TAXES
You will be charged on delivery for duties and taxes if applicable in your country. Final costs are determined by customs authorities at the time of import into your country. It is your responsibility to make the payments for duty and tax.
OTHER ITEMS (NONE BATTERY)
We can delivery worldwide. Just enter your address and a price will be calculated based on website and location.
All returns should be sent via Insured & Tracked to correct value. with batteries make sure you select the lithium battery option and display the relevant safety labels. Duties and Taxes will be deducted from refund if applicable.
FAULTY ITEM RETURNS
In the very unlike situation there is a problem with your purchase we offer you a full 30 days refund policy. If there is a problem with a battery please detail your problem in an email with photo evidence. In event of a faulty product we will cover all return delivery costs and will arrange all the collection label. you will need a printer. We will conduct our own in-house testing before a full refund can be issued. In situation were we do not detect a fault we can still offer a refund but will deduct the return shipping costs. We do not charge you a resocking fee.
OTHER RETURNS REASONS
If you have just changed your mind that is not a problem you we can still offer you a refund 30 days from purchase. We will need to deduct the return cost from your final refund amount.
ITEMS RETURNED BY UPS OR OTHER
(REFUSED / UNSUCCESSFUL DELIVERY)
If an order is returned to us for unsuccessful delivery due to incorrect / insufficient address, incorrect recipient's name, or an error not caused by our side, the customers are required to pay for the postages of the returned journey as well as the forwarding journey to the correct address. If the order is returned to us for unsuccessful delivery due to insufficient postage, inadequate documentation, or an error caused by our side, we will re-post the order to the customer free of charge.