Shipping


Christmas 2020 Delivery

Orders placed between 23rd & 27th December will post week commencing 28th December 

Brexit

Due to unknow situation over Brexit, shipping prices might have to be amended after checkout to account for import/export costs. Of course you will be welcome to cancel order if you not happy about the price.


 

COVID-19 DELAYS

Local COVID Alert Level restrictions are affecting our turn around times on some items.

 

• We have a 5 to 10 working days dispatch time frame on product at the moment (excluding Bank holidays and Weekends). Some components are being delayed due to covid.

• Although we will make every reasonable effort to ensure your purchases are delivered within the set timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting our delivery partner. Under these circumstances, delivery charges will not normally be refunded.

• We hope you will be delighted with everything you have bought from us, but if you are unhappy with your products for any reason, you can return them to us in within 30 days of purchase for a refund or exchange. Please return items in the same condition you found them:  Please ensure that the dispatch note is returned with the products as proof of purchase.

SHIPPING COSTS

All pricing is directly from the UPS servers based on weight of the product and location. To find out cost to your location add items to cart and enter the post address and the UPS price will be displayed. Some locations we have alternate better pricing for which will appear if available

UK HIGHLANDS AND ISLAND DELIVERY

Please contact us directly with your postal address. Some restrictions of shipping batteries does apply in some location so we are unable to give you a price on the website. Contact us here

 

COLLECTION - FREE

You are very welcome to collect your order to save on delivery costs. Collection is from BH23 4SY. We are not always in at this location so a collection time needs to be arranged. Once an order is placed if you have selected Collection we will be in contact to arrange a time and date. If you are considering purchasing additional cells or modules on collection we ask if you can make us aware this might be the case so we can make sure we have potential stock on site for you.

 

INTERNATIONAL DELIVERY

BATTERY DELIVERY

We can only currently delivery BATTERIES to these locations due to dangerous goods licensing with UPS.

Austria
Belgium
Czech Republic
Denmark (postal codes areas 50-99)
France (mainland only)
Germany
Hungary
Italy (mainland only)
Luxembourg
Monaco
Poland (except of postal codes 72600-72605)
Portugal (mainland only)
Spain (mainland only)
Switzerland
The Netherlands
Vatican City

If your country is listed above please use the contact form  here and send us the QTY of products you require and include the FULL address including the ZIP/Postcode so we can find out the delivery costs.

If applicable, Second Life EV Batteries are in no way responsible for any duties and taxes applicable at your country border. Final costs are determined by customs authorities at the time of import are responsibility is all yours for any additional costs if required. When required you will be charged on delivery for duties and taxes. You will be notified of final charges in advance, immediately as they are assessed. Final costs are determined by customs authorities at the time of import.

OTHER ITEMS (NONE BATTERY)

We can delivery worldwide. Just enter your address and a price will be calculated based on website and location.

RETURNS

All returns should be sent via Insured & Tracked to correct value. We recommend you use UPS.com and make sure you select the lithium battery option and display the relevant safety labels.

FAULTY ITEM RETURNS

In the very unlike situation there is a problem with your purchase we offer you a full 30 days refund policy. If there is a problem with a battery please detail your problem in an email with photo evidence. In event of a faulty product we will cover all return delivery costs. We will conduct our own in-house testing before a full refund can be issued. In situation were we do not detect a fault we can still offer a refund but will deduct the return shipping costs.

OTHER RETURNS REASONS

If you have just changed your mind that is not a problem you we can still offer you a refund up today 30 days from purchase. We will need to deduct the return cost from your final refund amount.

 

ITEMS RETURNED BY POSTAL SERVICE UPS OR OTHER (REFUSED / UNSUCCESSFUL DELIVERY)

If an order is returned to us for unsuccessful delivery due to incorrect / insufficient address, incorrect recipient's name, or an error not caused by our side, the customers are required to pay for the postages of the returned journey as well as the forwarding journey to the correct address. If the order is returned to us for unsuccessful delivery due to insufficient postage, inadequate documentation, or an error caused by our side, we will re-post the order to the customer free of charge.